The domain name www.sparkelindia.com (“Website”) is an e-commerce portal owned and operated by Sparkel, a company incorporated under the laws of India, having its registered office at Sr. No 7/3, plot 16, Anusaya Park Soc, Kharadi, Pune 411014, Maharashtra , India.

Your use / access of the Website, its related sites and hyperlinks, shall be governed by the terms and conditions, policies, rules of Sparkel India (“Terms”) posted on the Website from time to time. These Terms applies to all users (whether Registered user or Guest User) of the Website.

Please read the Terms and conditions very carefully before using the Website as your use of the Website is subject to your acceptance of and compliance with the Terms. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement and any Rules and Policies of Sparkel India, please do not click on the ” I Accept” button/check box and on the “Continue” button or “Pay Now” button and do not subscribe or seek to obtain access to or otherwise use the Website.

By subscribing to or using the website or any of our services through the Website you agree that you have read, understood and are bound by the Terms, Policies, directions of Sparkel India regardless of how you subscribe to or use the Website. This Agreement comes into effect upon your “Acceptance” of these terms and conditions (“Terms”) however Sparkel India at its sole discretion reserves its right not to accept a user from registering on the Website without assigning any reason thereof.


Registration and Submission of personal details:

You can use the services offered by the Website as a “Registered User”. As part of the registration process on the Site, we may collect certain personally identifiable information about you including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

As a Registered User, you are responsible for maintaining the confidentiality of your user id and password. You are also responsible for maintaining the confidentiality of your email id and mobile number and for any unauthorized access to your mobile, tab, computer, computer system and computer network, and you are responsible for all activities that occur under your user id and password, email id and mobile number as the case may be. You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms, we have the right to indefinitely suspend or terminate or block access of your user account with the Website and refuse to provide you with access to the Website.

We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof.

Availability of Website and its services:

This Website is controlled and operated by Sparkel India from India and Sparkel India makes no representation that the materials are appropriate or will be available for use in other locations. If you use this web site from outside the India, you are entirely responsible for compliance with all applicable local laws.

Information that Sparkel India publishes on the World Wide Web may contain references or cross references to Sparkel India products, programs and services that are not announced or available in your country. Such references do not imply that Sparkel India intends to announce such products, programs or services in your country. Consult Sparkel India business contact for information regarding the products, programs and services that may be available to you.

Access to Website:

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.t:

Permission to access website:

Sparkel India grants you a limited, revocable permission to access and make personal use of this Website, but not to download or modify it, its Contents or any portion of it, except with express written consent of Sparkel India. This permission does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

The use of the Website and its Content grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content. Including the content but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Website are original to Sparkel India and are owned and controlled or licensed by us, and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights.

Except as expressly provided in Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent.

Applicability of Terms and conditions:

You will be subject to the policies, conditions and Terms of use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).


All products/services and information displayed on Website constitute an “invitation to offer”. Your order for purchase constitutes your “offer”. All orders placed by you on the Website are subject to availability and acceptance by us and conditional on your acceptance and adherence to these terms and conditions.

Our Contract/Agreement:

Your order is an offer to us to buy the product(s) in your order. We will confirm our acceptance of your offer either through an e-mail / SMS or through shipment of the items you requested. Upon placing an order, you will receive an e-mail confirming receipt of your order with details (the “Order Confirmation E-mail”). The Order Confirmation E-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. Our acceptance to your offer takes place and the contract of sale for a product ordered by you concludes only upon actual dispatch of products to you and an e-mail confirmation in that regard is sent to you (the “Dispatch E-mail”). We, at our sole discretion, reserve our right to limit the quantity of items and cancel any order, even after acceptance.

Sparkel India has completed right to accept or reject an order placed online. No act or omission of Sparkel India prior to actual dispatch of the product(s) ordered will constitute an acceptance of your offer. You agree not to dispute the decision of Sparkel India in this regard.


Price Policy:
Prices and taxes thereon in respect of all products are subject to change from time to time, without prior notice by Sparkel India. We strive to provide you with the best prices possible on our website. Price mentioned of product is ex-works, Pune.
Payment Policy:
Sparkel India offers you multiple payment options both online and offline however Sparkel India reserves its right to add or delete any mode of payment without any prior notice.

Online Payment Mode:

  • Credit Cards (Visa, Mastercard, Amex)
  • Debit Card (Visa, Mastercard, Amex)
  • Net Banking (75+ Banks and third-party apps)
  • Wallet Payment (15 Wallets)

Order Tracking:

Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under “Billing Address” and Order placed with Us. You can track your order online by the ID Tracking number sent to you by us on your Mobile/Email ID.

Delivery/Shipping Policy:

Delivery Timelines:

Majority of our orders are handed over to our logistics partners within 48 working hours of your order placed. For customized printed orders, once we receive your written approval of the artwork, it will take an additional 10 working days for printing.

We ship on Monday to Saturday, excluding public holidays.

We will make every effort to get your order delivered to you within 3-7 business days after your product is dispatched from our warehouse. An email confirmation would be sent to you with the tracking details of the shipment. You may track your order with the respective logistics partner.

Remote Location Delivery:

A surcharge is applied per shipment when the delivery destination location is remote (ODA). ODA is defined as PIN codes or a suburb/town that is distant, hard to access or infrequently served by major carriers. The delivery times for these ODA locations are significantly longer and additional charges are applicable per shipment. You will be explicitly advised about these charges and delivery estimate at the time of checkout if your delivery location falls in this category.
“Non-Returnable / Non-Refundable”:
Due to the nature of the items, custom or Made-To-Order items are considered final sale and non-returnable, unless the item is defective from the manufactures end. We do not accept any damage complaints after 24 hours of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Orders placed wrongly by the consumer can be exchanged with the right product, all costs associated with returning the item to us including return shipping charges and any taxes if applicable shall be bared by the consumer. No refunds will be claimed for the wrong / twice order placed. Consumer eligible for refund, it will take 7-10 days to process the refund after confirmed by the customer support team. In case of any change in shipping address customer needs to notify sparkelindia@sparkelindia.com within 12 hours of order placed, prior to it cost of relocating the package from existing destination to new destination will be borne by the customer. If you happen to receive a defective item, please notify us at sparkelindia@sparkelindia.com within 24 hours, so we can help serve you better.


Our first priority is your 100% satisfaction with any Sparkel India purchase. If you are not satisfied with your purchase due to any of the reasons, kindly send us an email on sparkelindia@sparkelindia.com within 24 hours from when you receive the product/s with the proof of purchase, Order Details, Clear Photographs of the received outer box, product box and the complete product and we will Exchange the item in question or provide a Refund, after deducting a CANCELLATION FEE, which is calculated as Shipping Cost (At Actuals) + Administration Fee (5% of the Total Order Value), as applicable, depending on Sparkel India’s consent. Also you must note, under that circumstance, exchange/return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed, uninstalled and undamaged condition. The refund will be initiated once we receive the product. We will provide your refund using the same method of payment that you used to purchase the item. It is to be noted that Sparkelindia.com has discretionary right to accept or reject the return. The same will be documented in an email and communicated to you within 7 days of your request to return the product. If approved by Sparkel India Customer Care over email, Exchange on wrong order placed, all costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by customer. Manufactures will only be responsible to exchange the order when a different product than what you ordered was incorrectly sent to you. Fresh stock would be re-dispatched based on availability and only once the product is received to manufacturer HUB in original condition of the existing shipment.
Return Shipping
Shipping of products during the return process to Sparkel India is the responsibility of the customer. It is advised to use a shipping agent who will preserve the product as is handed over to them, until it reaches our doorstep and accepted by a representative of Sparkel India. We will not be able to entertain returns if they are damaged or returned in an unsaleable state due to any action or inaction by the shipping agent. The costs incurred in shipping the product to Sparkel India will be borne by the customer, except in the following cases
  • The product shipped to you is defective as accepted by the terms of returning defective products above.
  • We have sent an incorrect product.
Sparkel India will ship the replacement product back to the customer without any charge, only once. After shipping the replacement once, every subsequent shipment will be charged at actuals.
PLEASE NOTE Exceptions / Rules:
  • Refund/ replacement for goods/ merchandise is subject to inspection and testing by Sparkel India team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.


Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be cancelled.
You acknowledge and undertake that you are accessing the services on the Website and transacting at your own risk and are using your best and prudent judgment before placing any order or availing the services or entering into any transactions with us through our Website. FOR CONCERNS/ COMPLAINTS/COMPLIMENTS AND SUGGESTIONS Write us to: sparkelindia@sparkelindia.com

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